Overview
The NEW 2022 EW-36 is a 3-wheel mobility scooter that comes with:
- A high-power, transaxle brushless electric motor with a variable speed dial for speeds of 1 mph up to 12 mph.
- Hydraulic rear disc brakes.
- Tubeless tires and designer aluminum rims.
- A large rear basket, USB port and cell phone holder.
- Indoor and outdoor mode.
- An adjustable headrest.
- 43-mile range on a single charge.
- A large, comfortable padded seat.
- A reverse switch.
- Digital anti-theft alarm.
- Two rear shock absorbers.
- 350 lbs weight capacity.
- Armrests, headlights, battery charger & more.
With all of these features, the EW-36 is one of the most advanced and practical mobility scooters on the market.
Specifications
| Warranty | 3 Year Limited Warranty |
|---|---|
| Weight Capacity | 350 lbs |
| Fully Assembled | Yes |
| Number of Wheels | 3 Wheels |
| FWD or RWD | Rear Wheel Drive |
| Max Passengers | 1 |
| Airline Approved | No |
| Seat Dimensions (LxWxH) | 18” Width |
| Type of Seat | Adjustable Captains seat with head rest |
| Type of Battery | Deep Cycle Sealed Lead Acid |
| Overall Width | 26” |
| Overall Height | 53” |
| Overall Length | 61” |
| Armrests | Yes |
| Scooter Weight | 215 lbs |
| Shipping Method | LTL Freight |
| Top Speed (Up To) | 12 mph |
| Distance (Up To) | 43 miles |
| Light(s) | Front headlight with high/low beam, rear running/brake lights, turn signals |
| Turning Radius | 50" |
| Braking Type | Hand Brakes |
| Left Hand Control Option | Yes |
| Horn | Yes |
| Incline Capability | Up to 12 Degrees |
| Ground Clearance | 4” |
| Suspension | Front fork shocks, rear shock absorbers |
| Type of Tires | Tubeless |
| Battery Charger | 48 volt offboard |
| Speed Control | Varialbe Speed Control Knob |
| Basket | Yes |
| Forward/Reverse | Yes |
| Throttle Type | Twist |
| Alarm | Yes |
| Front Tire Size | 15” x 3.5” |
| Cell Phone Holder | Yes |
| Usb Port | Yes |
| Voltage | 48 volts |
| Motor Wattage | 500 watt |
| Motor Type | Brushless Motor with Differential |
| Storage | Basket & Lockable Under Seat |
| Extras | N/A |
Warranty
Models Included
EW-10, EW-11, EW-12, EW-14, EW-19, EW-20, EW-29, EW- 36, EW-36 Elite, EW-46, EW-52, EW-54, EW-66, EW-72, EW-Vintage, EW-Bugeye.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.
Two Month Warranty
Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
One Month Warranty
One (1) Month from the date of purchase on the scooter’s charger.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty.The purchaser is responsible for the delivery to the authorizedrepair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable Items
Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence,improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other thannormal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do notreturn faulty parts to Ewheels without prior consent. A request for a return authorization is requiredprior to returning items. All transportation costs and shipping damage incurred while submitting unitsand/or parts for repair or replacement are the responsibility of the original purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
Shipping Damage
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.
Shipping – Domestic
When applicable, part costs will be covered under warranty, and all warranty items will beshipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.
Shipping – International
When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. International andoffshore end-users must contact Ewheels directly to initiate the warranty process.
*Implied warranties, including those of merchantability and fitness for a particular purpose, arelimited to one (1) year from the date of the original purchase and to the extent permitted bylaw. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities forconsequential damages under any and all warranties are excluded*
Returns
If you are not 100% satisfied with your purchase for any reason, contact JHR Electric Transports LLC DBA EWheels on 888-305-0881 and speak with a Customer Service Representative. Please note you must start the Return Process within 14 Calendar Days after you receive the product. If it has gone beyond that period, we cannot accept a Return.
The product must be intact and have no form of damage, and a photo of the condition of the product on each side must be provided. If these prerequisites are met, we will authorize the Return. You are responsible for the all Product Shipping costs, as well as a 20% Restocking fee.
Once the product has been received back at our warehouse and has been inspected, we will issue a refund minus the Shipping and Restocking fees within 3-5 Business days.
Customer must have original packaging to start the return process.
