LIGHTING DELIVERY
Delivery on lighting is typically received around4-7working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the brand. This will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us atinfo@cplights.com or call us at 0191 440 1111 and select option 2.
FURNITURE & MIRROR DELIVERY
Delivery on all furniture & mirrors can take up to 14 working days as we attempt to deliver these items ourselves on our own vans to ensure a smoother safer delivery. This is to avoid damages to fragile products and ensure your order arrives to you safely. Please note this delivery is curbside only. There is a £20.00 carriage supplement on all furniture deliveries. If you have any questions or queries please email us at info@cplights.com or call us at 0191 440 1111 and select option 2.
MADE TO ORDER CUSHIONS & BED RUNNER DELIVERY
Our luxury cushions & runners are all specially made to order for you and are on a 15-20 day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production.
No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.
We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.
REDELIVERIES
If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. if after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. Please understand that DPD do not work for Cp Lighting & Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.
REFUND POLICY
We offer a 28 day refund policy on all stocked goods and a 14 day refund policy on all furniture items that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. Further information on Special Orders is listed below.
RETURNS POLICY BREAKDOWN
Please Note:
- Please read our Full Returns Policy below.
- All orders must be returned to us within 28 days from receipt (14 days for furniture items) and at your own cost.
- All Products must not have been used, wired or fitted in any way.
- All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape.
Step 1:
- Please read our non-returnable items list (listed below) before completing your Returns Request Form.
- When returning an item to us please simply complete ourReturn Request Formto request your return.
- We will respond to your Return Request within 48 hours. (Monday – Friday)
Step 2:
- Please read our Full Returns Policy below.
- Package your items in outer packaging or an outer box to prevent the product box from being damaged.
- You must not write on or attach any returns labels onto the product box – outer packaging only.
- You must only use CLEAR tape to re-seal the product box.
- The product box must be returned back to us in its original condition – no damage.
- Please enclose your WEB order reference number within your approved returns.
Please note:
We cannot accept returns where the product box is damaged (including tears from opening), if the product box has been sealed using any tape other than clear or if the product box has been written on.
If our Returns Policy criteria has not been met once we receive and inspect your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to re-collect your order from us.
We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.
If the above conditions are not met we are unable to accept the return.
FULL RETURNS POLICY
All orders must be returned to us within 28 days from receipt (14 days for furniture items) and at your own cost. Products must not have been wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us on (0191) 440 1111 and selection option 2 to confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.
To clarify Special Orders are subject to a25% re-stocking. This includes all Lamp Shades and certain Lighting products - Please see our full Returns Policy below for further information.
Business Customers
As a business or trade customer (B2B), statutory return rights do not apply, returns for unopened, unused, undamaged goods may be accepted at our discretion with a restocking fee.
Return Request Form
When returning an item to us please complete ourReturn Request Formto request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.
You must not write on or attach any returns labels onto the product box.The product box must returned to us inside another box to protect the product box from arriving to us damaged.This is to ensure the product box arrives to us safely in its original condition.Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.
We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.
Any unauthorized returns will automatically be declined and the product will be resent back to you.
If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.
Once approved please send your return including your WEB number to:
Returns Department
Cp Lighting & Interiors
5 & 6 Maingate
Kingsway North
Team Valley
Gateshead
NE11 0BE
United Kingdom
We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.
If the above conditions are not met we are unable to accept the return.
SPECIAL ORDERS
Special orders, Online orders (non-stock items) & Catalogue orders will incur a25% restockingchargeand are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. We will always contact you by email after order is placed to remind you that you have placed a Special Order and to confirm you are happy to proceed with any special orders. Please check your Junk Mail and reply to this email confirming if you are happy to proceed with your order, or not. We must receive a reply in writing.
The 25% restocking charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us following the criteria on our 28 day Returns Policy.
Please contact us on (0191) 440 1111 (option 2) or email us at info@cplights.com to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.
REDUCED ITEMS
Reduced items that are not ex-display can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry. This is providing our Returns Policy Terms & Conditions have been met.
PRODUCT CONDITION
All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.
The product box must not be written on, damaged or sealed with any tape other than clear tape.
BESPOKE & MADE TO ORDER
Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items. We will always contact you by email after order is placed to remind you that you have placed a Bespoke Lighting or Furniture Order and to confirm you are happy to proceed with any special orders. Please check your Junk Mail and reply to this email confirming if you are happy to proceed with your order, or not. We must receive a reply in writing.
For Bespoke & Made To Order Cushions - No returns, cancellations or exchanges are offered on made to order and bespoke items once ordered. We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.
EX-DISPAY / OUTLET
Ex-Display items are "sold as seen" and are non-returnable unless electrically faulty. You are of course still covered with a 12 month electrical guarantee. We will always advise you if an item is ex-display.
LAMP SHADES
All shades are applicable for a 25% restocking fee and must be returned complete with original cellophane.
LIGHT BULBS
All Bulbs & Electrical accessories are non-returnable.
MADE TO ORDER CUSHIONS
No returns, cancellations or exchanges are offered on made to order and bespoke items once ordered. We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange.
HOME FRAGRANCE
All Reed Diffusers and Candles are non-returnable.
WALLPAPER
All rolls of wallpaper are non-returnable, Cp Lighting & Interiors are not liable for roll calculations.
IMPORTS / EXPORTS
We do not ship outside of the UK, however you are able to collect from our warehouse(s) using your own courier. Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections for your own peace of mind. We recommend you seek advise from your local courier regarding any / all imports. We are not liable for any import / export charges.
ONCE YOU RECEIVE YOUR ORDER
Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 3 days of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 3 working day period or after installation. After the 3 working day period these product(s) will not be considered for return or exchange. Cp Lighting & Interiors are unable to offer product exchanges after installation if item is damaged unless there is an electrical lighting fault.
Please see our Returns Policy above for further information.
FAULTS & SHORTAGES
All faults and shortagesmustbe reported to us within3 daysof collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 3 days. If you are having renovations done to your home or do not plan of installing the product(s) within the 3 days we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 3 days.
Please thoroughly check you are satisfied with all fittings / products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 3 working days.We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.
Cp Lighting & Interiors are also not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any product.
NEED HELP?
Please speak to a member of staff before you place an order if you are unsure of any of these conditions by calling (0191) 440 1111 and select option 2.
DELIVERY
Cp Lighting & Interiors will aim to deliver your order within 4 to 7working days. Bespoke and Made to order products will be on a longer lead time. For David Hunt Lighting products and other bespoke brands this varies up to 3 weeks, please contact our showroom sales consultants on (0191) 440 11 11 (option 1) who can advise you further.
All orders placed before 11am on items in stock in our Gateshead warehouse will aim to be delivered the next working day by courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7working days. If your order is considered urgent we recommend contacting us on (0191) 440 1111 to confirm stock availability, where we can also enquire onto faster courier services for you.
Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.
We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.
For project pricing & larger orders additional delivery charges may be incurred. All orders placed in our showroom are for showroom collection only - Please speak to a sales consultant for delivery charges.
Courier (UK Mainland) - Free Over £100
- Order value under£100.00= £6.95delivery charge
- Order value over£100.00= FREE DELIVERY (UK mainland postcodes only, certain postcodes exempt)
- Pallet deliveries = Will be advised, quote on application
- Samples = £2 delivery charge
- Please note there will be a £19.99 - £89.99 delivery charge for all Northern Ireland, Inverness, certain areas of Scotland and Scottish Highland postcodes. Price is calculated based on postcode.
- If we have to split your order due to out of stock items, there will be an extra charge for multiple deliveries.
- Please email us for a price for delivery to all other parts of Ireland as deliveries are courier dependent.
- Please note all furniture items will incur an additional £20.00 delivery charge, regardless of postcode.
Courier (UK Non-Mainland & Republic of Ireland)
UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Inverness, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service.
All order values = £19.99 - £99.99 per order dependent on postcode.
We may contact you with an additional surcharge if additional fee's are required.
Courier (Europe)
Please note our European delivery service depends on product size and weight, for a standard size product (a box of 40X40X30cm) a price of £50 is advised. Please contact us with your name, full delivery address, postcode, contact telephone number and email address for a quotation.
All order values = £100.00 per order (Based on products size & weights)
We may contact you with an additional surcharge if additional fee's are required.
Please note European courier service is currently suspended, however you may collect from us using your own courier. You can email us at info@cplights.com with your order information and our Customer Service team will come back to you.
